Thank you for choosing EmpireFusion Co., Limted. We are committed to providing you with efficient and reliable shipping services. Below is our standard shipping policy for all orders to the EU:
1. Processing and Shipping Time
Once you receive your order, we will process and ship it within 5-7 business days. If the order includes customized or special items, the shipping time may be longer. After the order is confirmed, we will inform you of the estimated shipping time in advance.
2. Shipping Time
Standard shipping time is 20-40 business days, depending on the destination country and the efficiency of the logistics service provider. Shipping time is calculated from the date of shipment and does not include weekends and public holidays.
3. Shipping Cost
Shipping costs will be calculated based on the order amount and the country of shipment. You will see the specific shipping cost information during checkout.
4. Order Tracking
After shipment, you will receive a confirmation email with the order tracking number. You can track it in real time through our website or the website of the logistics service provider.
5. Delayed processing
In extreme cases, such as bad weather, strikes, or problems with logistics service providers, resulting in shipping delays, we will promptly notify you and provide updated delivery times. If the shipping delay exceeds 14 working days, you can apply for a refund or cancel your order.
6. Contact us
If you have any questions about our shipping policy, please feel free to contact us:
Email: [email protected]
Thank you for your support and trust in EmpireFusion Co., Limted, we will continue to work hard to provide you with better service.